Hardwiring Accountability

Business guru Tom Peters suggests, “If you don’t measure it, you probably don’t care.” Nice one Tom. Well if you can’t measure it, can you still manage it? A definite maybe, after all a “spray and pray” approach to management still contains an element of luck that things will work out for the best. From […]

[Read more →]

Here’s the self-fulfilling prophesy and fundamental cause and effect for most organizations: having the right and inspired talent…doing the right things at the right times…creates delighted and raving customers…which keeps and gets more business. Your challenge is to create measures or key performance indicators for your organization to ensure these connections are made. The five […]

[Read more →]

Employees with an Owner Mindset are more likely to passionately care about and work for the success of the organization. They clearly go beyond just doing a job. They take pride in, and accept personal responsibility for, their effort and results. They are generally goal-oriented and thrive on the feedback of both organizational and personal […]

[Read more →]

Employees with a Renter Mindset are more likely to be indifferent about the success of the organization, do only what is expected, be marginally profitable and reliably put in time with little energy or passion. They are less likely to be goal-oriented, especially if the goal is not in some way
serving their personal best interest. […]

[Read more →]

Employees with a Visitor Mindset are clearly looking out for number one - themselves. They are more likely to be untrusting, resistant to change, critical of management/leadership and negative about the future of the organization. They are more likely to blame others than take personal responsibility and will avoid accountability. They are unreliable in meeting […]

[Read more →]

Do you recognize, reward and celebrate success in your organization based on achievement of agreed upon metrics and measures? Or is the assessment of profitABLE work based on subjective opinion and assessment? Is it time to create better alignment between what your people do everyday in satisfying internal and external customers?
Every organization we’ve ever […]

[Read more →]

What is the cost to your organization of not having more your employees focused on profitably improving your organization everyday? How important is it for you to have simple, reliable, cost-effective measures to help support your people working profitably every day? Most organizations would emphatically say yes to both of these questions. Yet many would […]

[Read more →]

What is “Hardwiring ProfitABILITY?” How willing are you to do what most organizations fail to do…or do well? What does it really take to seriously connect business leadership on every level with your organizational money machine? Stay with me, even if this is a bit too dense. See if it brushes up against your passion? […]

[Read more →]

A client said to me the other day “I think we have a disconnect between your work with my staff and the direction I want to take toward a performance-based organization.” This is not a good thing!
Helping organizations identify the right metrics can be tricky business. If the process gets too complex, people spend more […]

[Read more →]