Hardwiring Accountability

How do you build a culture of accountability?
To start we need to define accountability? To some, it’s something you make people do, as in making people accountable. Trying to “make” people do anything is a long term recipe for creative subversion. There are few systems known to humankind that can not be “worked around.” Ironically, […]

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Kelly Spors over at the Wall Street Journal recently wrote an article focusing on the importance of development plans for employees. Development plans are a great way to help employees realize you are focused on helping them achieve their goals. This leads to your employees feeling more valued and makes them less likely to seek […]

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Are managers who lack the likeability factor doomed to be poor managers? Lisa Haneberg talked in her blog this week about the requirement for managers to be “likeable.” I totally agree that “likeability” is important and what is missing in many managers is an authentic emotional connection, an ease, a comfort with those they […]

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The New York Times ran an article this week titled GoodBoss, BadBoss. Which are you? Several contributors advocate that evaluations be conducted at all levels in a company to reveal managers who might be the source for poor performance levels instead of employees. Hello? Aren’t managers and not employees always accountable for performance […]

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A leader I was networking with today asked this seemingly simple, straight-forward question and here’s my “Cliffs Notes” response: What is Hardwiring?
Most investments in leadership tools are “hopeful” at best in terms of connecting back and directly supporting measurable business results.
There are many reasons for this…two of which are (1) little or no accountability systems […]

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Business guru Tom Peters suggests, “If you don’t measure it, you probably don’t care.” Nice one Tom. Well if you can’t measure it, can you still manage it? A definite maybe, after all a “spray and pray” approach to management still contains an element of luck that things will work out for the best. From […]

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Here’s the self-fulfilling prophesy and fundamental cause and effect for most organizations: having the right and inspired talent…doing the right things at the right times…creates delighted and raving customers…which keeps and gets more business. Your challenge is to create measures or key performance indicators for your organization to ensure these connections are made. The five […]

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Improving processes is about what people do. Are the forms fill out accurately? Is the phone being picked up before the 2 rings? Are project deadlines be met? This is the easy stuff. The daily blocking and tackling work of management. Improving perceptions, on the other hand, is about what a person says or […]

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